FINANCIAL POLICY

For your convenience, we accept Visa, MasterCard, Discover, CareCredit and checks with a valid NYS driver’s license. (Out of town checks cannot be accepted.) We deliver the finest care at the most reasonable cost to our patients, and payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at 716-829-6637. Many times, a simple telephone call will clear any misunderstandings.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call your insurance company if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated.

Am I responsible for payment if I don’t show up for an appointment?

Cancellation and Missed Appointment Policy:

Our goal is to provide quality individualized medical care in a timely manner. “No-shows” and late cancellations inconvenience those individuals who need access to medical care in a timely manner. We would like to remind you of our office policy regarding missed appointments. This policy enables us to better utilize available appointments for our patients in need of medical care.

We understand situations arise. If it is necessary to cancel your scheduled appointment, we require that you call at least 24-hours in advance.

No Show Policy:

A “no-show” is someone who misses an appointment without notice or does not cancel with the minimum required amount of time. A failure to present at the time of a scheduled appointment will be recorded in your medical record as a “no-show.”

  • First missed appointment: $25 fee will be billed to your account (No future appointments will be made without arrangements to pay any outstanding balance on your account).
  • Second missed appointment: $25 fee will be billed to your account and you may be discharged from our practice.